Frequently Asked Questions
Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and then we schedule your vehicle for drop-off a couple of days later–unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Yes. Just let your advisor know what other work you would like to have done so that he or she can make the necessary arrangements.
The amount of deductible that you will be responsible for is determined by your insurance policy. Sometimes there are different deductibles for collision than there are for hail, fire, and theft. If you were not at fault in an accident you are considered a claimant and should not have a deductible. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your insurance agent and they can tell you how much it is.
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a check, cash, or major credit card. We accept Visa, MasterCard, and American Express.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade
DON’T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON’T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.